House Rules

Access Rules

  1. Admission: Entry is charged per person.
  2. Session Inclusions: Your ticket includes access to 4 interactive game rooms. You may choose either a 60-minute or 90-minute session. Your session is valid for one continuous play period starting from your designated entry time.
  3. Group Size: Each room is recommended for 2–5 participants and will be exclusively reserved for your group. You will not be required to share your game room with strangers.
  4. Queueing Policy: Game rooms operate on a rotating, shared-use system. If a room is currently occupied, guests must queue and wait for their turn.
  5. Room Play Duration: Each room session lasts 7 minutes. You may choose from hundreds of games across various difficulty levels. At the end of the 7-minute cycle, your group must exit the room to allow the next group to enter.
  6. Replay Conditions:
    If the arena is quiet, you are welcome to re-enter and replay your favourite rooms as many times as you like.
    During busy periods, short queues may apply so that all guests receive equal opportunity to play.
  7. Waiver Requirement:
    All participants must complete a waiver prior to entering the game area.
    Entry will not be permitted without a completed waiver.
    For guests under 18, a parent or guardian must complete the waiver on their behalf before arrival.
  8. Footwear Requirement:
    Clean, flat, closed-toe footwear is strongly recommended. Participants wearing inappropriate footwear may be denied entry for safety reasons.
    Bare feet are strictly prohibited. No guest is allowed to enter any game room without proper footwear.
  9. Conditions of Entry:
    Tickets are non-refundable and valid for individual use only.
    All participants must arrive at least 10 minutes before their scheduled session for check-in and the safety briefing.
    Late arrivals may result in reduced play time.
  10. Companion Card: We do not accept the Companion Card at this venue. 

Facility Care & Damage Responsibility

To ensure a safe, enjoyable, and fair experience for all guests, we kindly ask every participant to respect our facility, equipment, and property. By entering and using the EKPE Activate Games arena, you acknowledge and agree to the following guidelines:

1. Responsibility for Damage

All guests are expected to use our equipment and facilities responsibly.
If a guest intentionally damages any part of our property — including:

  • Game equipment
  • Sensors or digital devices
  • Walls, doors, mirrors, or flooring
  • Any fixtures, fittings, or structural elements
  • Any items owned by EKPE Activate Games
  • We reserve the right to require the guest to pay for the repair or replacement of the damaged item.

2. Serious Misconduct & Police Involvement

If a guest refuses to take responsibility for intentional damage or engages in destructive behaviour, EKPE Activate Games may:

  • Request the guest to leave the premises immediately
  • Contact the police to handle the situation
  • Provide CCTV evidence if required
    We take the safety of our staff, customers, and venue very seriously.

3. Play Safely & Follow Staff Instructions

Our arena includes interactive, fast-moving games. For your safety and the protection of our equipment:

  • Please follow all instructions provided by our staff
  • If you do not understand how to play a game or use equipment, you must ask our staff for guidance
  • Staff members are always present inside the arena — please speak to them at any time
  • It is the player’s responsibility to ensure they understand the rules before participating
  • Your safety and the safety of others depend on responsible gameplay.

4. Respect the Venue at All Times

To maintain a high-quality environment for all guests, please:

  • Do not hit, kick, climb, or hang on equipment
  • Do not push or damage walls, doors, or panels
  • Do not misuse any electronic or pressure-sensitive devices
  • Do not run into or intentionally slam objects
  • Any reckless behaviour may result in removal from the arena without refund.

5. Our Commitment

EKPE Activate Games is dedicated to providing a safe, fun, and exciting space for everyone.
By respecting our venue and equipment, you help us keep the environment enjoyable for yourself and all future visitors.