Refund Policy
At EKPE Activate Games, we are committed to delivering an exciting and memorable experience for every guest. To ensure smooth operations and fair access to all customers, the following Refund Policy applies to all purchases made through our website, in-store, or via third-party platforms.
1. All Sales Are Final — No Refunds
All tickets, game passes, party packages, group bookings, and any other services purchased are non-refundable.
Once payment has been processed, we do not offer cash refunds under any circumstances, including but not limited to:
Change of mind
Personal schedule conflicts
Incorrect bookings
No-shows
Weather conditions
Illness or unexpected personal situations
2. Store Credit Option
If you can no longer attend your scheduled session, we are happy to offer Store Credit for the full value of your booking, provided that:
You contact us at least 24 hours before your session start time.
Store Credit can be used for:
Future ticket purchases
Party packages
Upgrades or add-ons
Store Credit is valid for 12 months from the date of issue and is non-refundable.
3. Rescheduling Your Booking
Instead of a refund, you may reschedule your booking to another available date or time.
To reschedule:
Please contact us at least 24 hours in advance
Rescheduling is subject to availability
Bookings cannot be rescheduled after the session has started or if you do not show up
4. Late Arrivals and No-Shows
Guests who arrive late may have their play time reduced to avoid impacting other bookings.
No-shows are not eligible for refunds or rescheduling.
5. Third-Party Purchases
If your booking was made through a third-party platform (e.g., Groupon, RedBalloon, Klook, booking partners), their individual terms and conditions apply.
EKPE Activate Games cannot issue refunds for purchases made outside our direct booking system.
6. Exceptional Circumstances
EKPE Activate Games reserves the right, at its sole discretion, to provide Store Credit in rare circumstances such as:
Venue closures due to technical issues
Operational disruptions
Safety concerns
In such cases, we will contact affected customers directly.